Customer Support
PT's Customer Support team understands every aspect of systems development - including hardware, software, integration and deployment - and offers various aspects of technical, OEM and end user support to ensure a successful deployment or product launch and an overall mutually beneficial relationship with our customers.
PT offers a variety of standard and custom support packages to ensure customers have access to the critical resources that they need to protect and maximize hardware and software investments throughout the development, integration and deployment phases of the product lifecycle.
Support for existing products including manuals, release notes, and driver can be found on the specific product page. If you are unable to find a particular product, please contact us at support@pt.com.
Contact Support:
IPnexus Application-Ready Systems
(Includes Platforms, Blades, Servers and NexusWare Linux Distribution):
E-Mail: support@pt.com
Telephone: +1.585.256.0248 (Monday to Friday, 8 a.m. to 5 p.m. Eastern Standard Time)
SEGway Signaling Systems
General Support Inquiries: ss7support@pt.com (Monday to Friday, 8 a.m. to 5 p.m. Eastern Time)
Emergency Support for Service-affecting Issues: +1.613.287.5379
